PRACTICAL INFORMATION
Our online ticketing is open 24/7 until Sunday, November 12th, at 6:00 PM.
Ticketing at the festival entrance will open on Saturday, November 11th, at 10:00 AM (Cash and credit card payment accepted).
Please note, the Presale prices applied below will end on November 5 at midnight and new prices will apply.
Please be aware that the pre-sale rates mentioned above will end on November 5th at midnight, and new rates will apply. The displayed rates include the service fees of our ticketing provider, so there are NO ADDITIONAL FEES at the end of the reservation 😊
Tickets are NON-EXCHANGEABLE and NON-REFUNDABLE (except in case of event cancellation).
Admission is free for children under 7 years old when accompanied by an adult with proof of age. Reduced rates (for children) must provide proof of age with an ID.
Billetweb offers cancellation insurance. Be sure to check the terms to book with peace of mind
Information and rates for persons with reduced mobility (PMR) are available on our website under the Practical Information tab ♿️
WARNING !
Vigipirate plan requires, all weapon / Airsoft replicas are prohibited as well as metal blade replicas and costumes of the current police. Only replicas made of foam and light wood will be allowed.
It is prohibited to unpack replica weapons purchased at the show.
The organizer reserves the right to refuse access to the show in the event of non-compliance.
OPENING HOURS
Saturday & Sunday:
9:00 AM for the Legends
9:30 AM for pre-sales
10:00 AM for on-site ticketing
GROUPS, CSE, COMMUNITIES
For requests for group rates, CSE, communities, please contact us at this address:
You have between 15 & 18 years old?
Our tickets are available on the Culture Pass!
The link to access it:
A LAST MINUTE HOPE?
Our partner TicketSwap offers you a ticket resale platform!
The link to resell your ticket:
I WANT TO BE A VOLUNTEER
The link to volunteer: https://urlz.fr/nqX1
Access
The HeroFestival will take place at Parc Chanot in Marseille.
Located in the heart of the city, Marseille Chanot, the Palais des Congrès et des Expositions, benefits from excellent accessibility.
- 10 minutes from the Old Port
- 5 direct metro stations from the Saint Charles TGV station
- 30 minutes from Marseille Provence international airport
- 3 hours from Paris by TGV (17 connections/day)
- 1,800 parking spaces on site, quick access to motorways
In express pole (train)
In the heart of the city, Gare St Charles is located 5 direct stations from Marseille Chanot.
- More than 200 daily trains
- 17 Paris/Marseille TGV connections per day
- Direct access to metro lines 1 and 2, bus
By zeppelin (airplane)
Marseille Provence International Airport 30 minutes from Marseille Chanot.
Mp², 1st low-cost terminal in Europe
15 French cities served (28 daily Paris/Marseille connections: flight in 1h20)
By Batmobile (car)
3 motorways connecting Spain, Italy and Northern Europe pass through Marseille: A7, A55 and A50
Direct connection to the Littoral A55 and Est A50 motorways via the Prado Carénage tunnel and the Prado Sud tunnel with quick access in front of Marseille Chanot.
In Boots of 7 Leagues (metro & bus)
Metro :
From Gare Saint Charles to Marseille Chanot: line 2 direction Sainte Marguerite Dromel – 5 stations without change – Stop: Rond-Point du Prado
From the Old Port to Marseille Chanot: line 1 towards La Fourragère, change at Castellane then line 2 towards Sainte Marguerite Dromel – Stop: Rond-Point du Prado
7/7j, 5h – 1h
€1.80 per trip
Bus :
Rond-Point du Prado stop
Bus n° 21-22-23-44-45-83
Retail purchase:
€1.80 per trip
In Tardis
GPS coordinates: 43.272862 / 5.396047
temporal coordinates: the 11 & The Heroes are back at Parc Chanot on November 11th & 12th, 2023
infos pmr
& Sécurité
infos pmr & Sécurité
fair
to the questions
Here we answer a large majority of questions we are asked every day.
Still can't find the answer to your question?
So we will try to answer it for you:
Send us a message on social networks or on the email address: contact@herofestival.fr
Would you like to join the adventure and see the festival from behind the scenes? Just fill out the form right here: https://urlz.fr/nqX1
Can I eat there?
– Various catering stands will be present in the show.
– Picnics are allowed.
Can I come with my pet?
Animals are prohibited on the show - except guide dogs for the blind or assistance 🦮
Can I come in and out as I please?
Non ☹️
All exits are final except for the Legendary and Vibranium passes (VIP pass) 😎
Are there lockers or changing rooms?
– Visitor changing rooms: €2 per room
- Cloakrooms & cosplay instructions for cosplayers: free
I haven't received my ticket?
Are you unable to find your ticket or can you no longer find your ticket?
Visit the ticket office on our website
➡️ click on the “ticket not received?”
If you still do not receive the ticket, you can write to us at: gestion@herofestival.fr
How to volunteer?
Just fill out the form here: https://urlz.fr/nqX1
hospitality
Public Parking Parc Chanot 5€ or 6€ depending on the period
Point Info
There is no ATM. Plan your change
Visitor Changing Rooms – €2 per room
First aid station in the hall
Free Cosplay Locker Rooms
Free Cosplay Luggage
Animals prohibited (except guide or assistance dogs)
contact us
partners
